Be sure there is a problem in the first place before working hard to solve one

One fine day, a bus driver went to the bus garage, started his bus,and
drove off along the route. No problems for the first few stops - a few
people got on, a few got off, and things went generally well.


At the next stop, however, a big hulk of a guy got on. Six feet
eight,built like a wrestler, arms hanging down to the ground. He glared
at the driver and said, "Big John doesn't pay!" and sat down at the
back.

Did I mention that the driver was five feet three, thin, and basically
meek? Well, he was. Naturally, he didn't argue with Big John, but he
wasn't happy about it. The next day the same thing happened - Big John
got on again, made a show of refusing to pay, and sat down. And the next
day, and the next.

This grated on the bus driver, who started losing sleep over the way
Big John was taking advantage of him. Finally he could stand it no
longer. He signed up for body building courses, karate, judo, and all
that good stuff.

By the end of the summer, he had become quite strong; what's more, he
felt really good about himself. So on the next Monday, when Big John
once again got on the bus and said, "Big John doesn't pay!"

The driver stood up, glared back at the passenger, and screamed, "And
why not?"

With a surprised look on his face, Big John replied, "Big John has a
bus pass."

Management Lesson: "Be sure there is a problem in the first place
before working hard to solve one."